The salon is on Main Street in Williamsville. If you would rather not come in, everything can be handled by email — including reading a supplement facts panel back to you before you buy anything.
We share the block with the shops at the Main Street end of Williamsville. Ours is the grey-painted shopfront in the brick terrace, with planters either side of the door. There is kerbside parking along the street and a public lot behind the block; the door is at pavement level, with no step.
There is no appointment needed to look at the shelf — walk in, pick a bottle up, read the panel, put it back down. Nobody will follow you around. If the chairs are busy, someone at the desk will still stop to answer a question about a label.
What we cannot help with: anything medical. We are a salon, not a clinic. If a question is about your health, your medication or a condition you are managing, please put it to a physician or pharmacist instead of to us. We will tell you that rather than guess.
To make an email quicker to answer, include your order reference if you have one, and the mobile number in question if you are writing about texts. Please do not send us card details; we never need them by email.
Around two texts a month, about the shelf. Nothing else, ever, on that number.
Our whole text programme, described honestlyThis is a marketing programme only. We text about new arrivals on the shelf, restocks and seasonal salon offers. We do not send order confirmations, receipts, delivery updates, appointment reminders or any other transactional message on this list — all of those are sent to your email address instead.
Joining is optional and is not a condition of buying anything from us or of any service in the salon. You can leave at any moment, from the handset, without asking us first.
First message you will receive: “SALON EXCURIA INC: You are subscribed to our promotional texts, about 2 per month. Msg & data rates may apply. Reply HELP for help, STOP to end.”
Reply HELP and you receive: “SALON EXCURIA INC: Promotional texts, about 2 per month. Msg & data rates may apply. Help: support@salonexcuria.com. Reply STOP to end.”
Reply STOP and you receive: “SALON EXCURIA INC: You are unsubscribed and will get no further promotional texts. Questions: support@salonexcuria.com.”
Within one business day, and usually the same day if the salon is open. We are closed Sunday and Monday, so a message left over the weekend is answered on Tuesday. There is no bot on the other end; it is Devon, or Alina if the question is about an order.
No. We can tell you exactly what is on the label and nothing beyond it. Whether something suits your body, your medication or your circumstances is a question for a physician or pharmacist, and we will say so plainly rather than guess.
Yes. Bring it to the front desk within 180 days of delivery, opened or not, and we will refund it to the card you used. If posting is easier, email support@salonexcuria.com and we will send you the address.
Reply STOP to any message from SALON EXCURIA INC and it stops immediately, or enter the number on the Stop Texts page. Nothing else about you changes: your orders, your returns and your place in the salon diary are untouched.
Not at all. Walk in during Tue-Sat, 9am-6pm ET. The shelf is by the front desk, the bottles are there to be picked up, and reading the panel costs nothing.
No. Orders are placed on this website or in person at the desk, so that the price, the return window and the disclosures are all in front of you in writing. We never ask for card details by text or email.
Already subscribed and want out? Reply STOP to any message from SALON EXCURIA INC, or enter your number on the Stop Texts page. Removals are immediate and you never need to give a reason. Emailing support@salonexcuria.com works too.